Information / Policies

CUSTOMER SERVICE

Our well-trained customer service staff really knows our products. They'll answer your questions and provide any information you need when you place your order.

ORDERING

Most orders received by 12:00PM are processed the same day. Orders received on Saturday, Sunday and Holidays are generally shipped on the next business day. We ship UPS Ground unless you specify an expedited service. Please note if you choose expedited shipping on weekends or holidays your order will not ship until the following business day. We will advise you regarding the expected shipment time if an item is on backorder. Our customer service people can help you with any special shipping needs.
Please call 1-800-545-4254 if you have any questions or concerns.

Insurance Information

We are not a participating provider with any insurance company. We cannot submit claims for products purchased on our website. Please call us tool free at 1-800-545-4254 if you have any questions.

Returns

All returns must receive prior approval. Please email us at contactus@torbot.com or call our customer service department at 1-800-545-4254 prior to returning any merchandise.

All merchandise returns are subject to inspection. Any merchandise unsuitable for resale will not be accepted.

SPECIAL ORDERS-LET US HELP YOU

We stock many more items than could fit in our catalog, and we'll help you find almost anything your looking for. Just make your request to our customer service department and we will make every effort to meet your needs as long as the item is still being made.

PAYMENT

Torbot accepts VISA and MasterCard. Please have your credit card number and expiration date available when you place an order.

Privacy Policy

Torbot Group, Inc. recognizes and respects the privacy of its users. To better protect your privacy, we are providing this Policy to explain our online information practices and the way that we may collect and use information from you.

Torbot Group, Inc. will not sell, lease, or rent customers' email addresses to third parties.

Torbot Group, Inc. will not use or share the personally-identifiable information provided to us online without also providing you an opportunity to opt-out or otherwise prohibit unrelated uses.

Information We Collect

  • Web Site Usage Information: We automatically collect IP addresses and Web site usage information from you when you visit our Web site. This information helps us evaluate how our visitors use and navigate our Web site on an aggregate basis, including the number and frequency of visitors to each Web page, and the length of their visits.
  • We use cookies to allow you to move quickly through our site, to recognize repeat visitors and to allow you to take advantage of some of our site¹s special features. A cookie is a string of information that is sent by a Web site and stored on your hard drive or temporarily in your computer's memory. Cookies are small files (just a few hundred bytes) and won¹t pose any significant disk-space concerns.

Policy Modifications

We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically.

Comments and Questions

If you have any questions, comments or concerns about our Privacy Policy, you may contact us by e-mail at contactus@torbot.com or by regular mail at Torbot Group, Inc., 1367 Elmwood Avenue, P.O. Box 3564,Cranston, Rhode Island 02910.

This policy was last updated on March 13, 2009